Question 1

How much do you charge?

Accepted Answer

A single fixed 5% success fee on the value of the supplier order you choose to place. Nothing is payable until you decide to proceed.

Question 2

Do you take commissions from suppliers?

Accepted Answer

No — never. Our only income is the fee you pay if and when you proceed. This is what keeps us independent.

Question 3

How long does the process take?

Accepted Answer

Around one week from the design brief to receiving a supplier comparison, and typically two to three weeks from your first consultation to being ready to place an order.

Question 4

Do I have to use one of your suppliers?

Accepted Answer

No. If none of the proposals suit you, you owe us nothing. There is no obligation to proceed.

Question 5

Who do I place my order with?

Accepted Answer

You order directly with your chosen supplier. There is no contractual relationship between us and the supplier — you always deal manufacturer-direct.

Question 6

Do you visit homes across the UK?

Accepted Answer

Yes, and we also offer a full virtual service if a home visit isn't practical.

Question 7

What kinds of rooms do you work on?

Accepted Answer

Kitchens, bedrooms, dressing rooms, studies, home offices, media walls, utility and boot rooms, libraries, bespoke joinery and interior storage.

Question 8

Do you sell furniture yourselves?

Accepted Answer

No. We're an independent design and buying service — we don't sell anything ourselves.

Question 9

Do you help with installation?

Accepted Answer

We advise on installation and remain involved through the process, but installation is arranged directly by your chosen supplier.

Question 10

What if I want to make changes after the design?

Accepted Answer

Revisions are part of the process. We iterate until you're happy before approaching suppliers.

The questions we’re asked most.